05-Nov-2018, 03:31
Dear All,
I was unable yesterday to access my configuration file online or edit the one on my SD card. It can create a new one and that can be accessed, it not the older ones. I contacted Devialet who responded quickly on a Sunday. It was confirmed that both my files were corrupt. See below. Has anyone had the same problem? I guess I can’t port my old config data to a working text document.
Ginger (Devialet)
Nov 5, 02:59 CET
Dear Nick,
Thanks for contacting Devialet.
After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.
Would you mind creating a new configuration file?
If you have any questions, we would be glad to help.
Regards,
Ginger | Customer service & support Devialet
I was unable yesterday to access my configuration file online or edit the one on my SD card. It can create a new one and that can be accessed, it not the older ones. I contacted Devialet who responded quickly on a Sunday. It was confirmed that both my files were corrupt. See below. Has anyone had the same problem? I guess I can’t port my old config data to a working text document.
Ginger (Devialet)
Nov 5, 02:59 CET
Dear Nick,
Thanks for contacting Devialet.
After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.
Would you mind creating a new configuration file?
If you have any questions, we would be glad to help.
Regards,
Ginger | Customer service & support Devialet
220 Pro CI - B&W 804 D3 - B&W DB3D - Siltech Explorer - Mac Mini (2018/SSD) - AudioQuest Pearl USB & Ethernet - Sennheiser HDV 820 & HD-800S - Roon (Lifetime) - Tidal HiFi
New York, NY