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Full Version: Goodbye to Devialet - after upgrade program
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(20-Oct-2016, 13:32)AllenB Wrote: [ -> ]Too true @Confused, I want to kick their butts, but I absolutely love the sound of the Devialet's.

No one wants to kick their butts more than I do for obvious reasons! In many ways I feel as though I took one for the team.

The fact that we now have to wait a minimum of 9 months (I cannot imagine the OS board being ready before July 2017) before the upgrade doesn't particularly help. That's 9 more months reading on here about how amazing the 1000 PRO is (and the rest of the range too!). I've only had my O d'A since April and I already knew about a better flagship model coming in May thanks to the leaked rumours from the now infamous Versailles conclave.

I'm sure if I put my Od'A on the market now it would be a struggle to sell since this special, limited edition has been completely devalued as far as I'm concerned. 

With all that said, I still think people should upgrade and make the most of these latest innovations.

Guillaume
(20-Oct-2016, 13:53)Hifi_swlon Wrote: [ -> ]Surprisingly, the idea of the free streamer board was a bit of a draw for me.
Yeah, I surprised myself more than anything. Thing is, you can only be wrong so many times, and so far I've been way off the mark second-guessing Devialet. So this could be the big one - a top flight streamerboard rivalling all competitors, and built into the experts, and free.

Just saying. It could happen.

Not by July 2017 it won't.

Guillaume
(20-Oct-2016, 13:53)Hifi_swlon Wrote: [ -> ]Surprisingly, the idea of the free streamer board was a bit of a draw for me.
Yeah, I surprised myself more than anything. Thing is, you can only be wrong so many times, and so far I've been way off the mark second-guessing Devialet. So this could be the big one - a top flight streamerboard rivalling all competitors, and built into the experts, and free.

Just saying. It could happen.

You have an mR, this will run run your preferred Roon even if the streamer board disappoints, early reports indicate the 220 Pro sounds superb.  Temptation, temptation ........ Shy
If the upgrade price for the D200 was 2000 EUR and you had to buy the streamer board if you wanted it, the upgrades would sell not doubt about it. This streamer board is just a bunch of crap and confusion.

Air has been fixed for me. I haven't had white noise since I installed the first beta. Knock on wood. There is absolutely nothing including Roon endpoint support in the new streaming board that I would want. I already have an excellent Roon solution in place and only an ethernet cable running to the Devialet.
(20-Oct-2016, 13:56)GuillaumeB Wrote: [ -> ]
(20-Oct-2016, 13:32)AllenB Wrote: [ -> ]Too true @Confused, I want to kick their butts, but I absolutely love the sound of the Devialet's.

No one wants to kick their butts more than I do for obvious reasons! In many ways I feel as though I took one for the team.

The fact that we now have to wait a minimum of 9 months (I cannot imagine the OS board being ready before July 2017) before the upgrade doesn't particularly help. That's 9 more months reading on here about how amazing the 1000 PRO is (and the rest of the range too!). I've only had my O d'A since April and I already knew about a better flagship model coming in May thanks to the leaked rumours from the now infamous Versailles conclave.

I'm sure if I put my Od'A on the market now it would be a struggle to sell since this special, limited edition has been completely devalued as far as I'm concerned. 

With all that said, I still think people should upgrade and make the most of these latest innovations.

Guillaume

I'm absolutely not wishing to undermine your suffering - because I would have been beyond livid in the same position - but since we're being a bit philosophical, I do think the OdA will turn out to be a good buy.

Three generations down the line, everyone else will have forked out multiple times for upgrades - many stressing each time about whether they can afford it or whether it's worth it - meanwhile you'll get your labels and off yours goes and comes back upgraded and like new. You'll have saved a fortune.

Once the current fiascos over, the OdA could easily become the ultimate and most desirable machine because its limited edition and constantly the best. This story will just add to its colourful history, making it even more desirable.

Ok right now you probably don't feel great and I don't think anyone can understand why there's such a long wait for you for the upgrade - if they're that worried about the case in transit send an engineer to do it at your house or fly it first class on a plane. undoubtedly OdA purchasers were deceived at worst or seriously neglected at best, but you will always have the flagship model and won't have to spend another penny.
(20-Oct-2016, 14:02)Dr Tone Wrote: [ -> ]If the upgrade price for the D200 was 2000 EUR and you had to buy the streamer board if you wanted it.  The upgrades would sell not doubt about it.  This streamer board is just a bunch of crap and confusion.

Air has been fixed for me.  I haven't had white noise since I installed the first beta.  Knock on wood.  There is absolutely nothing including Roon endpoint support in the new streaming board that I would want.  I already have an excellent Roon solution in place and only an ethernet cable running to the Devialet.

I feel the same. Air works for me know and only Roon endpoint so I can run Roon on a small computer like a sonicTransport i5 is what I want in the streamerboard.
(20-Oct-2016, 14:19)Hifi_swlon Wrote: [ -> ]
(20-Oct-2016, 13:56)GuillaumeB Wrote: [ -> ]
(20-Oct-2016, 13:32)AllenB Wrote: [ -> ]Too true @Confused, I want to kick their butts, but I absolutely love the sound of the Devialet's.

No one wants to kick their butts more than I do for obvious reasons! In many ways I feel as though I took one for the team.

The fact that we now have to wait a minimum of 9 months (I cannot imagine the OS board being ready before July 2017) before the upgrade doesn't particularly help. That's 9 more months reading on here about how amazing the 1000 PRO is (and the rest of the range too!). I've only had my O d'A since April and I already knew about a better flagship model coming in May thanks to the leaked rumours from the now infamous Versailles conclave.

I'm sure if I put my Od'A on the market now it would be a struggle to sell since this special, limited edition has been completely devalued as far as I'm concerned. 

With all that said, I still think people should upgrade and make the most of these latest innovations.

Guillaume

I'm absolutely not wishing to undermine your suffering - because I would have been beyond livid in the same position - but since we're being a bit philosophical, I do think the OdA will turn out to be a good buy.

Three generations down the line, everyone else will have forked out multiple times for upgrades - many  stressing each time about whether they can afford it or whether it's worth it - meanwhile you'll get your labels and off yours goes and comes back upgraded and like new. You'll have saved a fortune.

Once the current fiascos over, the OdA could easily become the ultimate and most desirable machine because its limited edition and constantly the best. This story will just add to its colourful history, making it even more desirable.

Ok right now you probably don't feel great and I don't think anyone can understand why there's such a long wait for you for the upgrade - if they're that worried about the case in transit send an engineer to do it at your house or fly it first class on a plane. undoubtedly OdA purchasers were deceived at worst or seriously neglected at best, but you will always have the flagship model and won't have to spend another penny.

My understanding is that the upgrades aren't for life but simply to take it to full 1000 PRO spec. I believe this has been queried by other forum members and confirmed by Devialet support. 

My suggestion to Devialet is that they think of something to put the O d'A slightly ahead of the 1000 PRO, and I'm not just talking about the colour of the chassis or the limited edition numbering. Frankly being first in line for the Devialet OS doesn't quite cut it for me.

Guillaume
(25-Jul-2016, 23:20)Vivialet Wrote: [ -> ]At least Devialet offers an upgrade to a new model for a reasonable price. What if you have bought any other amp, be it Accuphase, McIntosh or Bryston ? They also come up with new models every few years without any upgrade option. You have so sell the old amp and buy a new one. The loss would be the same in the 200 range, much more in the 800 range. So I'm glad that we have this option and I would always buy a Devialet again.

I think the only sensible way is to sell your existing Deviate for which you should get at least 60% then buy the new model. In my case that would mean selling my 120 for €3,000 and paying €2,990 to get the new model. Plus if you arrive at the dealer with €5,990 in cash you should be able to secure a discount.
(20-Oct-2016, 15:35)GuillaumeB Wrote: [ -> ]My understanding is that the upgrades aren't for life but simply to take it to full 1000 PRO spec. I believe this has been queried by other forum members and confirmed by Devialet support. 

Ah! I completely got that wrong then, I was sure I'd read that 'for life' part somewhere with a discussion as to whether it would be transferable to a subsequent owner.... guess not. Sorry. As you were.
(20-Oct-2016, 10:59)GuillaumeB Wrote: [ -> ]By all accounts the jump in SQ from 200 to 220 PRO is substantial, I am hearing this from many quarters. 

If SQ is the most important factor, and funds or overdraft facilities (!) permit it, then it's a no brainer. I'm pretty confident of that.

Of course it's very annoying to hand money over to Devialet given how poor they have been at communicating with their customer base and their inability/unwillingness in the past to address the AIR issue. 

And despite Quentin Sannié saying back in July: "I will make sure our teams get better at understanding your needs and communicating on a regular basis with you" I am not sure this has really happened. Yes we have seen some improvements but those improvements have been pretty limited in scope, and as far as I can see limited to some fairly decent interaction on the "Love is in the AIR" thread on Devialet's website, essentially an AIR beta testing feedback forum. Quentin Sannié's promises hinted at a much broader effort, something that I haven't seen happen yet.

If they really wanted to understand our needs they should ask us for starters what we want from Devialet OS for PRO. Open up a new thread on their support pages and start interacting! They could even send out a survey to all Expert owners asking them how they currently use their amplifiers and what developments they would most like to see in the future. 

Not only would they gather a lot of very interesting data they would also start to look like a company that actually cares. 

Guillaume

Spot on Guillaume! Why is it, apart from marketing fever, Devialet are so slack with other things. The website forum should be buzzing, but it isn't. AIR should be out of beta really, but it isn't. What hope is there for Devialet OS, I feel it will simply be a port over from the Phantom, tailored to the Experts. UPnP/DLNA and Spark is all I expect. Internet Radio could be the best to hope for in streaming services, given the french connection, possibly Qobuz. Not enough for me, when Roon is my de-facto music player.

I really think the streaming board will not be much to write home about, anything with power (computing wise) would be too noisy inside the Expert case. Just sufficient to run Spark and a few streaming services. The fact that it will cost €1500 is another blunt marketing ploy to get everyone on the upgrade band wagon now.
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