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Full Version: Roon RAAT and "An audio file is loading slowly"
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(01-Apr-2019, 22:51)mdconnelly Wrote: [ -> ]@David A -  I must have missed your earlier post... If Roon RAAT (not AIR) is working for you over gigabit to your Devialet, then you're the first I've seen confirm that.    Are you streaming a hi-res (e.g. 192kHz, 24Bit) album to test it?

Sorry, I'm totally unfamiliar with the Antipodes DS so no idea whether it does gigabit (but I suspect it must if your switch is indicating so).

The mystery continues...


I don't have anything at 192/24. I've got one album at 176.4/24 and it's currently streaming without any problems. I've also had no problems with DSD64 or 96/24.
(01-Apr-2019, 21:44)audio_engr Wrote: [ -> ]
(01-Apr-2019, 21:24)David A Wrote: [ -> ]
(01-Apr-2019, 14:37)audio_engr Wrote: [ -> ]- Hooked up ethernet from Switch to Router
- Same for Roon Nucleus
- Same for Devialet

Switch is Netgear gigabit

As I said, I'm using the same switch. My Antipodes and my Devialet are both connected directly to the switch and the switch connects to my Orbi router. I have never seen the "Audio file is loading slowly" message, either with Roon streaming music from the drive in my Antipodes or with Roon streaming from Tidal. The indicator lights for each connection on the switch show I've got gigabit ethernet on all connections. I'm not noticing any problem with RAAT and gigabit ethernet.

The only difference between your & my setup is Antipodes for you & Nucleus for me ... 

Now what could be the issue that mine doesn't play yet your does ? 

Anyone comment on this ?


I can think of a big difference between my Antipodes DS and your Nucleus: grunt. The Antipodes is running a Celeron processor and Antipodes under clock their processors. I'm in the process of ordering a Nucleus+ to replace it because I'm starting to run into problems. I updated it's operating system a few days before we got the Roon Ready update for our Devialets and the Antipodes started running slower after the update. I currently can't reliably access my play history in Roon. It still plays music fine but there are some operations in Roon including searching that I routinely do which are now slowing down and accessing history is often impossible, definitely impossible if music is playing and unreliable if music isn't playing. I may have a gigabit connection but that doesn't tell us whether the Antipodes is delivering data at the same speed as your Nucleus. I may be running on a gigabit highway  but I'm currently driving a 60's VW beetle and you're driving a Ferrari by comparison. Perhaps the difference is somewhere in there.

As I said, I'm in the process of ordering a Nucleus. It will be interesting to see what happens when I simply pull the Antipodes from my system and replace it with a Nucleus with no other changes on my network.

The Nucleus may prove to be a not completely successful fix for my processing power problem.
(01-Apr-2019, 23:31)David A Wrote: [ -> ]
(01-Apr-2019, 21:44)audio_engr Wrote: [ -> ]
(01-Apr-2019, 21:24)David A Wrote: [ -> ]As I said, I'm using the same switch. My Antipodes and my Devialet are both connected directly to the switch and the switch connects to my Orbi router. I have never seen the "Audio file is loading slowly" message, either with Roon streaming music from the drive in my Antipodes or with Roon streaming from Tidal. The indicator lights for each connection on the switch show I've got gigabit ethernet on all connections. I'm not noticing any problem with RAAT and gigabit ethernet.

The only difference between your & my setup is Antipodes for you & Nucleus for me ... 

Now what could be the issue that mine doesn't play yet your does ? 

Anyone comment on this ?


I can think of a big difference between my Antipodes DS and your Nucleus: grunt. The Antipodes is running a Celeron processor and Antipodes under clock their processors. I'm in the process of ordering a Nucleus+ to replace it because I'm starting to run into problems. I updated it's operating system a few days before we got the Roon Ready update for our Devialets and the Antipodes started running slower after the update. I currently can't reliably access my play history in Roon. It still plays music fine but there are some operations in Roon including searching that I routinely do which are now slowing down and accessing history is often impossible, definitely impossible if music is playing and unreliable if music isn't playing. I may have a gigabit connection but that doesn't tell us whether the Antipodes is delivering data at the same speed as your Nucleus. I may be running on a gigabit highway  but I'm currently driving a 60's VW beetle and you're driving a Ferrari by comparison. Perhaps the difference is somewhere in there.

As I said, I'm in the process of ordering a Nucleus. It will be interesting to see what happens when I simply pull the Antipodes from my system and replace it with a Nucleus with no other changes on my network.

The Nucleus may prove to be a not completely successful fix for my processing power problem.

I've got 24/192 working fine with two switches. The Innuos processor is new, but not as fast as Nucleus.  

See setup and images here:
#120
@ssfas - thanks for doing this test. As I posted in the other thread... I haven't a clue at this point. Perhaps the Innuos OS is doing something different. Who knows... At least Roon has acknowledged there is an issue (3 weeks ago). Devialet has not (based on the ticket I submitted a month ago).
(02-Apr-2019, 22:44)mdconnelly Wrote: [ -> ]@ssfas  - thanks for doing this test.  As I posted in the other thread... I haven't a clue at this point.  Perhaps the Innuos OS is doing something different.  Who knows...  At least Roon has acknowledged there is an issue (3 weeks ago).   Devialet has not (based on the ticket I submitted a month ago).

At the end of the day the Innuos is a Roon Core server, very similar design to Nucleus, so I can't see that the two should perform differently.

Innuos specification:
CONNECTIVITY
Ethernet
2 x rear panel RJ45 – Bridged Gigabit Ethernet
USB
1x USB 2.0 (DAC), 1x USB 3.0 (Backup)



The Roon manuals says:


Isolating Performance Issues and Hardware Failures

Isolating a problem is the process of finding the smallest configuration that reproduces the issue. This proceeds as a process of elimination.

The reason why we isolate issues is to learn something about them. In the ideal situation, the process of isolation ends when you locate one element of your configuration that, when added or removed, causes the problem to appear and disappear. Some of the things that you do when isolating a problem are unrealistic. Sometimes the steps are time-consuming or arduous. But the process works. 

Some examples of how you might isolate a problem:
  • Turn off or disconnect devices that don't appear to be related to the problem. 

  • Disconnect the router from the network (unless the problem only happens with internet-based content)

  • Swap out ethernet cables and switches--if this causes a change in behavior that is a red flag for a hardware failure

  • If you're using a NAS, try playing content from the local SSD instead. If this changes behavior, it points towards a performance issue with the NAS or your network

  • If you're using WiFi, Power-line networking, or 100mbit switches, switch to gigabit ethernet--even temporarily--to learn whether those choices are related to the problem.

  • Reboot machines and devices. If this causes a change in behavior, you've learned that this is a problem that develops over time--which can be an important clue.

  • Avoid running other software, particularly software that makes significant performance demands or interacts with audio hardware. If this causes a change in behavior, it almost always increases the understanding of the issue.
Sometimes this exercise ends by implicating hardware, software, or a device driver. Sometimes it ends with the diagnosis of a bug in Roon, or a hardware device. Sometimes it ends when the configuration is small or simple enough for Roon to reproduce the issue in-house and take it from there.

If done rigorously, with patience and discipline, this approach nearly always leads to a satisfying result.
[url=https://kb.roonlabs.com/Troubleshooting_Audio_Dropouts#Troubleshooting_configuration_issues_RoonReady_outputs_and_other_devices_][/url]
If done rigorously, with patience and discipline, this approach nearly always leads to a satisfying result.

Hah!   I must be missing one of the 3 because I haven't hit that satisfying result just yet.  ;-)    Still, it's all working for me, albeit at 100mbps.  So my need for music is being well served.
(02-Apr-2019, 22:44)mdconnelly Wrote: [ -> ]@ssfas - thanks for doing this test. As I posted in the other thread... I haven't a clue at this point. Perhaps the Innuos OS is doing something different. Who knows... At least Roon has acknowledged there is an issue (3 weeks ago). Devialet has not (based on the ticket I submitted a month ago).

Well, I got a message from Devialet support about a month ago saying basically that they are aware of these issues. Let's see.

I have a very simple gigabit Ethernet network and I'm experiencing these issues all the time with Roon RAAT (audio file loading slowly, small dropouts, etc), so I'm eagerly waiting for a fix. My network is simply just [Roon Nucleus+] <-> [Netgear Orbi router] <-> [Devialet]. All Ethernet cables are basic CAT6 UTP. I have tried adding a Netgear GS108 unmanaged gigabit switch between the Nucleus+ and the Devialet, but that didn't help at all. I have also tried different CAT6 ethernet cables but that didn't help either.

Streaming to other Roon RAAT zones work perfectly fine on this network. Also streaming to the Devialet (using RAAT) works well if the Devialet is connected to the Wifi network. It starts to look like that the problem is somehow related to the gigabit Ethernet network with Devialet.
(03-Apr-2019, 06:12)petrik Wrote: [ -> ]
(02-Apr-2019, 22:44)mdconnelly Wrote: [ -> ]@ssfas  - thanks for doing this test.  As I posted in the other thread... I haven't a clue at this point.  Perhaps the Innuos OS is doing something different.  Who knows...  At least Roon has acknowledged there is an issue (3 weeks ago).   Devialet has not (based on the ticket I submitted a month ago).

Well, I got a message from Devialet support about a month ago saying basically that they are aware of these issues. Let's see.

I have a very simple gigabit Ethernet network and I'm experiencing these issues all the time with Roon RAAT (audio file loading slowly, small dropouts, etc), so I'm eagerly waiting for a fix. My network is simply just [Roon Nucleus+] <-> [Netgear Orbi router] <-> [Devialet]. All Ethernet cables are basic CAT6 UTP. I have tried adding a Netgear GS108 unmanaged gigabit switch between the Nucleus+ and the Devialet, but that didn't help at all. I have also tried different CAT6 ethernet cables but that didn't help either.

Streaming to other Roon RAAT zones work perfectly fine on this network. Also streaming to the Devialet (using RAAT) works well if the Devialet is connected to the Wifi network. It starts to look like that the problem is somehow related to the gigabit Ethernet network with Devialet.

Am I right in thinking there's no way to set the Nucleus to 100Mb/s?
(03-Apr-2019, 07:16)Pim Wrote: [ -> ]
(03-Apr-2019, 06:12)petrik Wrote: [ -> ]
(02-Apr-2019, 22:44)mdconnelly Wrote: [ -> ]@ssfas  - thanks for doing this test.  As I posted in the other thread... I haven't a clue at this point.  Perhaps the Innuos OS is doing something different.  Who knows...  At least Roon has acknowledged there is an issue (3 weeks ago).   Devialet has not (based on the ticket I submitted a month ago).

Well, I got a message from Devialet support about a month ago saying basically that they are aware of these issues. Let's see.

I have a very simple gigabit Ethernet network and I'm experiencing these issues all the time with Roon RAAT (audio file loading slowly, small dropouts, etc), so I'm eagerly waiting for a fix. My network is simply just [Roon Nucleus+] <-> [Netgear Orbi router] <-> [Devialet]. All Ethernet cables are basic CAT6 UTP. I have tried adding a Netgear GS108 unmanaged gigabit switch between the Nucleus+ and the Devialet, but that didn't help at all. I have also tried different CAT6 ethernet cables but that didn't help either.

Streaming to other Roon RAAT zones work perfectly fine on this network. Also streaming to the Devialet (using RAAT) works well if the Devialet is connected to the Wifi network. It starts to look like that the problem is somehow related to the gigabit Ethernet network with Devialet.

Am I right in thinking there's no way to set the Nucleus to 100Mb/s?

I haven't tried but maybe it would work if I would buy some old fashioned 10/100 Mb/s switch. The Core Infinity board has a gigabit Ethernet port, so I am expecting it to work perfectly fine in a gigabit network.
(03-Apr-2019, 09:33)petrik Wrote: [ -> ]
(03-Apr-2019, 07:16)Pim Wrote: [ -> ]
(03-Apr-2019, 06:12)petrik Wrote: [ -> ]Well, I got a message from Devialet support about a month ago saying basically that they are aware of these issues. Let's see.

I have a very simple gigabit Ethernet network and I'm experiencing these issues all the time with Roon RAAT (audio file loading slowly, small dropouts, etc), so I'm eagerly waiting for a fix. My network is simply just [Roon Nucleus+] <-> [Netgear Orbi router] <-> [Devialet]. All Ethernet cables are basic CAT6 UTP. I have tried adding a Netgear GS108 unmanaged gigabit switch between the Nucleus+ and the Devialet, but that didn't help at all. I have also tried different CAT6 ethernet cables but that didn't help either.

Streaming to other Roon RAAT zones work perfectly fine on this network. Also streaming to the Devialet (using RAAT) works well if the Devialet is connected to the Wifi network. It starts to look like that the problem is somehow related to the gigabit Ethernet network with Devialet.

Am I right in thinking there's no way to set the Nucleus to 100Mb/s?

I haven't tried but maybe it would work if I would buy some old fashioned 10/100 Mb/s switch. The Core Infinity board has a gigabit Ethernet port, so I am expecting it to work perfectly fine in a gigabit network.

I'm a bit surprised that Devialet have gone for a gigabit network port considering there's no way you will need it for audio.
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