(29-Nov-2017, 22:05)Wdw Wrote: [ -> ] (29-Nov-2017, 21:45)Damon Wrote: [ -> ]Wdw,
So sorry to hear of this crazy delivery schmozzle. I feel slightly guilty for having had a near-magical aller et retour.... I don't know why they don't return the amps, with a large cheery card explaining the temporary lack of functions. They could also suggest work-arounds to help their customers. Or include a free hi rez album download by way of compensation- something to help with the transition.
I think many owners can accept the difficulty of predicting precisely when hardware or software will be perfect, but we all feel better and more accommodating when we feel that we are informed, reliably informed, about the state of things.
No worries...I have had my words with the New York office. Squeaky wheel and all so I have been assured they will be back this week. I think yours was one of the few that escaped their clutches before Paris put the hold on further releases until the new firmware/software update. It was this mid-repair decision to withhold further deliveries until this new firmware was produced that was so infuriating but, then again, in some ways, so typically Devialet. Hear the new firmware is out today.
Hope that's not the same as the sign in the pub "Free Beer Tomorrow".
(28-Nov-2017, 20:39)Dannythered Wrote: [ -> ]My amps arrived at Devialet on Monday and were signed for by someone called Homer....
Hope this is the only one Homer at Devialet
Stay tuned for a new log entry post tomorrow!
Got this email today.
The setup of the Core Infinity board in your Expert Pro system has been completed. And it has passed all the tests successfully.
Step into a new Expert Pro era. Infinitely open and evolutive.
Our shipping partner picked up your Expert Pro system and you will receive it very quickly. You can track its route by clicking on the following link: (edited)
CORE INFINITY - INTELLIGENT CORE, INFINITE POSSIBILITIES
Once your Expert Pro with Core Infinity has been returned to you, visit your member area and download the latest Core Infinity software. Open the .zip file: inside, you will find the README.PDF installation guide. More informations on the features already available on the latest beta version on the logbook.
Judith
judith@
devialet.com
Upgrade Expert Pro Program Manager
That is a turn around of under 9 working days. Pretty good so far. Let’s hope it works as well!
Yes software is ready so far as mentioned by the CEO Quentin. More tomorrow at Log file post.
(29-Nov-2017, 22:37)bernardl Wrote: [ -> ]Relax guys, this is just an amp and living a few weeks without music should be manageable.
Cheers,
Bernard
I listen to music several hours per day so being without the Devialet would be a major disappointment if I didn't have a good stand in
Mine has been away over 3 weeks now and no information apart from the dealer saying the software is not available for release and the pre-release doesn't work reliably and not at all on phono.
(30-Nov-2017, 19:26)Greg Wrote: [ -> ]Got this email today.
The setup of the Core Infinity board in your Expert Pro system has been completed. And it has passed all the tests successfully.
Step into a new Expert Pro era. Infinitely open and evolutive.
Our shipping partner picked up your Expert Pro system and you will receive it very quickly. You can track its route by clicking on the following link: (edited)
CORE INFINITY - INTELLIGENT CORE, INFINITE POSSIBILITIES
Once your Expert Pro with Core Infinity has been returned to you, visit your member area and download the latest Core Infinity software. Open the .zip file: inside, you will find the README.PDF installation guide. More informations on the features already available on the latest beta version on the logbook.
Judith
judith@devialet.com
Upgrade Expert Pro Program Manager
That is a turn around of under 9 working days. Pretty good so far. Let’s hope it works as well!
I have to assume on the cryptic clues inside your email from Devialet that the Core Infinity is rather like the innards of my AV amp which is bundled with all sorts of features such as AirPlay, Spotify, and all of the various file and surround sound capabilities. Just as he AV amp is upgradable, at least in software terms, I assume Core Infinity will house all sorts of features and capabilities. Obviously some of these features e.g. Tidal do not appear to be here yet. I am really hoping that configuration of the Pro will be resident on that board and make the SD card redundant. In theory the words 'core' and 'infinity' would therefore make lots of sense. Let's hope it fulfils that potential.
(01-Dec-2017, 00:11)Gerronwithit Wrote: [ -> ] (30-Nov-2017, 19:26)Greg Wrote: [ -> ]Got this email today.
The setup of the Core Infinity board in your Expert Pro system has been completed. And it has passed all the tests successfully.
Step into a new Expert Pro era. Infinitely open and evolutive.
Our shipping partner picked up your Expert Pro system and you will receive it very quickly. You can track its route by clicking on the following link: (edited)
CORE INFINITY - INTELLIGENT CORE, INFINITE POSSIBILITIES
Once your Expert Pro with Core Infinity has been returned to you, visit your member area and download the latest Core Infinity software. Open the .zip file: inside, you will find the README.PDF installation guide. More informations on the features already available on the latest beta version on the logbook.
Judith
judith@devialet.com
Upgrade Expert Pro Program Manager
That is a turn around of under 9 working days. Pretty good so far. Let’s hope it works as well!
I have to assume on the cryptic clues inside your email from Devialet that the Core Infinity is rather like the innards of my AV amp which is bundled with all sorts of features such as AirPlay, Spotify, and all of the various file and surround sound capabilities. Just as he AV amp is upgradable, at least in software terms, I assume Core Infinity will house all sorts of features and capabilities. Obviously some of these features e.g. Tidal do not appear to be here yet. I am really hoping that configuration of the Pro will be resident on that board and make the SD card redundant. In theory the words 'core' and 'infinity' would therefore make lots of sense. Let's hope it fulfils that potential.
Nothing cryptic from me and not my email. I’m just passing on what Devialet have said to me.
My personal experience with Devialet has always been good. I don’t recognise what many here moan about.
I’ll go with their flow and when I get my amp back, use it within it’s current software limitations. As long as I’m getting quality music, I’ll be happy. I just hope set up is not too challenging.
Nothing more complicated.
